Zea Cortex

Are You Drowning
in Customer Support?

Every support call contains knowledge worth capturing — today, none of it is captured. Cortex changes that.

Approaching Retirement

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Up to 45% of expert technicians in manufacturing are nearing retirement, taking decades of critical hands-on knowledge with them.

Docs Outdated

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Up to 90% of critical repair and troubleshooting knowledge exists only in the heads of senior experts — never written down, never searchable.

Tribal Knowledge

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Up to 70% of technical documentation is outdated or incomplete. Only 10–25% of users actually find the answer they need in a knowledge base.

Your best support knowledge is trapped in people, not systems.

Does This Feel Familiar?

Language Barriers

Support gets harder when technicians, dealers, and customers work across multiple languages.

Experts on
Call 24/7...

The same senior people keep getting pulled into the same troubleshooting calls.

Outdated
Manuals

When documentation is incomplete or hard to search, every issue turns into a phone call.

Losing Tribal
Knowledge

Critical troubleshooting knowledge is still living inside a handful of experienced people.

Enter Cortex

Cortex reads all your tech docs, understands your BOM hierarchy, and speaks any language. It sits between your customers and your experts — filling the knowledge gap one conversation at a time.

Layer 1

General Knowledge

This is what large language models already know from public training data.

Layer 2

Domain-Specific Knowledge

This is your technical documentation, bill of materials, and service history.

Layer 3

Tribal Knowledge

This is the critical expertise captured from real support conversations and senior technicians.

Every interaction makes Cortex smarter. Knowledge compounds — without anyone writing a single new document.

Customer support scales with Cortex

Cortex helps handle more support demand without placing more pressure on the same senior experts. It reduces repeated effort, improves escalation quality, and preserves what your team learns every time a problem gets solved.

“Your knowledge base compounds over time. Cortex that launches today will be dramatically smarter in six months — without anyone writing a single new document.”

Cortex in Action

When Cortex can’t resolve an issue, it doesn’t just transfer the call — it hands the expert a complete summary. The expert confirms in minutes what used to take over an hour.

First Encounter - Escalation

Cortex gathers context, then hands off to a human expert.

The conveyor keeps jamming during startup. We've cleared it twice but it happens again within minutes.

I'd like to help troubleshoot that. Can you tell me the machine model and which conveyor section is jamming?

It's the main feed conveyor on line 3. Model PX-500.

For the PX-500 feed conveyor, jamming at startup is commonly related to belt tension or roller alignment. Safety note: ensure lockout/tagout before inspecting rollers. Is the belt tracking straight or drifting?

Tracks fine, but there's a grinding noise right before it jams.

Grinding before a jam isn't a pattern I have a documented resolution for yet. Let me connect you with a senior expert who can diagnose this live. I'll stay on to capture the solution.

↑ Escalating to human expert with full context...

Senior Expert

I've read the summary. That grinding on a PX-500 cold start, it's the drive sprocket. The teeth wear down and slip under initial load. Pull the chain guard and check for rounding greater than 2mm. Replace with SPR-4420.

Field service report auto-generated and added to knowledge base.

Next Time - Cortex Resolves It

Same issue, weeks later. Cortex learned from the escalated call.

We're getting a grinding noise and jams on our conveyor at startup again.

I can help with that. Is this the main feed conveyor? Which machine model?

Yes, main feed conveyor, PX-500.

Based on a previous service resolution: grinding before a jam on the PX-500 feed conveyor is caused by a worn drive sprocket that slips under cold-start load. Check the sprocket teeth for wear. If more than 2mm rounded, replace it. Part number SPR-4420.

That matches what I'm seeing. How do I replace it?

1. Lockout/tagout the conveyor. 2. Remove the chain guard cover (4 bolts). 3. Release chain tension via the adjuster. 4. Slide the old sprocket off the shaft. 5. Install SPR-4420 and re-tension to spec. About 20 minutes. Want me to place the part order?

Stop losing expert knowledge.
Start scaling it.

Schedule a demo to see how Cortex helps manufacturers reduce support bottlenecks, resolve issues faster, and turn every service interaction into reusable knowledge.

FREQUENTLY ASKED QUESTIONS

Questions About Zea Cortex, Answered

What is Zea Cortex?

Cortex is an AI support system for manufacturers that helps technicians troubleshoot equipment issues faster, reduces reliance on senior experts, and captures knowledge from every support interaction. It uses technical documentation, BOM structure, service history, and knowledge learned from past support cases to improve support over time.

What problems does Cortex solve?

Cortex helps solve support overload, slow troubleshooting, expert bottlenecks, outdated documentation, language barriers, and the loss of tribal knowledge. It is designed for situations where too much knowledge lives in a few experienced people and too little of it is captured for reuse.

How does Cortex reduce support response time?

Cortex reduces response time by gathering context quickly, asking follow-up questions, and surfacing likely answers before a technician has to search manuals or wait for an expert. If escalation is needed, Cortex passes along a complete summary so the expert can start solving the problem right away.

How does Cortex help with tribal knowledge?

Cortex helps preserve tribal knowledge by capturing the solutions shared during real support interactions, including escalated calls with senior experts. Those solutions are turned into reusable knowledge so the next technician can benefit from them without repeating the same process from scratch.

What information can Cortex use?

Cortex can use technical documents, engineering data, BOM hierarchy, and service histories. This allows it to provide answers based on the actual products, parts, and troubleshooting history relevant to the support case.