Knowledge Engine for Manufacturers

The product knowledge your team already has, made visual, interactive and instantly useful. From 3D parts catalogs to AI-drafted manuals and 24/7 support, all built on one connected source of truth.

Agentic Customer Support

Agentic Technical Documentation

Capture Tribal Knowledge

// Sound Familiar?

Is providing high quality customer support a burden for your company?

From concept to support, your team knows everything. It just lives in silos: CAD, production notes, emails, support chats, documentation and, of course, “Gary,” the guy everyone turns to who is retiring next year.

Drowning in support

The same questions, answered over and over. Calls after hours, across time zones and in languages you can’t cover. Gary handles every hard call, and he’s burning out.

Docs that can't keep up

Manuals lag launches by months. One engineering change ripples into a full rewrite. Translation cost scales with every language. Small jobs never make the queue.

Knowledge concentrated
in a few staff members

The answer to any question is ‘Ask Gary’. Gary is critical to your operations, but what happens if he is not available? How to you capture what he knows?

// Meet Zea Cortex

Cortex understands everything and uses it
to delight your customers.

Feed it your CAD, BOMs, existing docs and past tickets. Cortex builds a single knowledge layer that powers both the documents you publish and the support you deliver. Two jobs, one brain.

TechDocs

AI that works with your engineers to radically reduce time to final docs.

500 hrs → 8 hrs

Each makes the other stronger

Support

An AI knowledge engine that is always learning and never hallucinating. Answer questions once, then integrate the answers into the knowledge engine.

60 min → 10 min

// Grounded. Cited. No hallucinations.

Three layers of knowledge,
one trusted answer.

General knowledge — the language and reasoning of a large model.

Domain knowledge — your tech docs, BOMs and engineering data.

Tribal knowledge — the expertise captured from real support interactions.

Every sentence traces back to its source document, with legal defensibility built in. Your writers review, approve and own the result. Augmentation, never replacement.

Unified Source of Truth

A new paradigm for customer experience.

Feed it your CAD, BOMs, existing docs and past tickets. Cortex builds a single knowledge layer that powers both the documents you publish and the support you deliver. Two jobs, one brain.

Cortex · TechDocs

Technical documentation at the speed of engineering.

Drafted by AI from your engineering data. Reviewed, approved  and owned by your writers.

Drafts diagnostic procedures, theory of operation, parts breakdowns and service bulletins

Illustrations that follow the procedure and update when the design changes

Simplified Technical English, DITA/S1000D-aligned workflows, your brand templates

Instant translation to any language, with no reformatting

Full annotation trace from every sentence back to its source

Explore Cortex

Cortex · Support

24/7 support from your own manuals. Any language.

External or internal. Zero knowledge loss.

Chat grounded in your manuals, drawings and past tickets, not generic internet answers

~75–90% of calls handled automatically; technicians take only the hard cases

Smart escalation with the case summary already written

Every escalated answer is captured and reused, so the same question never escalates twice

Internal use: new hires, engineers and cross-division teams self-serve from the same layer

Explore Cortex

The numbers manufacturers actually feel.

A manual an outside firm quoted at 500 hours, delivered in 8, for a household-name equipment brand.

500 hrs → 8 hrs

Quoted manual, delivered

60→10 min

To resolve a hard support call

90%

Of calls handled automatically

Any language

Docs & answers, 24/7

One Platform · every after-sales job

Cortex is the brain. The Zea platform is how it sees your product.

Cortex is grounded in the same information that powers the rest of Zea. Your CAD becomes a single source of truth. Cortex, Parts, Configurators and Illustrations all draw from it across the product lifecycle.