Welcome to Zea. We hope that you will enjoy and appreciate using our “Services”, which includes (i) visiting our website at http://www.zea.live, including all subdomains, present and future (the “Website”); and (ii) using the “Platform” available on the Website to access Zea’s SaaS solution (the “Software”).
LAST MODIFIED ON APRIL 6, 2023
If you have any questions about our policy or if you would like us to delete your information according to our policyGet in Touch
Here are the key elements of this Policy so that you can know the important parts right away to make an informed decision about your consent for our collection, use and disclosure of your personal data. By submitting any personal data to us via any means, you consent to such collection, use and disclosure. You can find the details in the rest of the Policy.
Communicate with you
Manage your account and communicate with you about your account and your access to the Software
Process your payments of the SaaS Fees
Communicate with you and respond to your inquiry
Companies that provide email services, such as HubSpot and Mailgun
Companies that provide the infrastructure for the Website and the Platform, such as HubSpot and Firebase
Payment processors, specifically Stripe
Companies that provide chat services, such as HubSpot, HelpScout, and Slack
Before we get started with the details, here are a few terms we think you should know as you read this Policy.
“Data Protection Laws” refers to the laws that are designed to protect your personal data and privacy in the place where you live. Zea is committed to adhering to all applicable Data Protection laws.
The Data Protection Laws include: (1) the “GDPR”, the European Data Protection Law which stands for “General Data Protection Regulation”, with the official name Regulation (EU) 2016/679 of the European Parliament and of the Council; (2) “PIPEDA” (Personal Information Protection and Electronic Documents Act), which is the Canadian Data Protection Law that applies to our activities in Canada; (3) Quebec’s an Act Respecting the Protection of Personal Information in the Private Sector (the “Quebec Privacy Act”) that applies to our activities in Quebec; and (4) the “UK GDPR” which applies to our activities in the United Kingdom; please note that when this Policy refers only to the “GDPR”, this includes the UK GDPR, as applicable.
“Personal data” – this is information we collect from you or about you and which is defined in the GDPR as “any information relating to an identified or identifiable natural person.” It can be as simple as your name or your email, or something more complicated like an online identifier (usually a string of letters and / or numbers) that gets attached to you. Under PIPEDA and the Quebec Privacy Act, the equivalent concept is “personal information”, which is roughly the same. Any mention of “personal data” in this Policy shall also mean personal information.
Zea Inc. (“Zea”) is a Canadian corporation located in Montréal, Canada at the address listed below. Where this Policy refers to “Zea”, it may refer to Zea Inc. and / or its affiliates, and their respective shareholders, officers, directors, employees, agents, partners, principals, representatives, successors and assigns (collectively “Representatives”), depending on the context. Any reference to “we”, “our”, or “us” in this Policy shall also refer to Zea. In this Policy, a Website visitor or User or any other individual for whom we hold personal data may be referred to as “you”.
Under the GDPR, Zea is a “data controller”. That means we collect personal data directly from you and determine the purpose and means of “processing” that data. “Processing” is a broad term that means collection, use, storage, transfer or any other action related to your personal data; it is used in this Policy in that way. Under PIPEDA, Zea is an “organization” and, under the Quebec Privacy Act, Zea is an “enterprise”.
If you want to ask us anything about what’s in this Policy, or anything else privacy- or data-related, or exercise any of your available privacy rights, you can contact our Privacy Officer tasked with overseeing privacy matters for Zea at the following address:
Zea Privacy Officer at firstname.lastname@example.org
Zea Privacy Officer
4329 Saint-André Street
You have the following rights regarding your personal data held by Zea, and other privacy rights. Please note that not necessarily all of these rights may be available to you; this depends on the Data Protection Laws where you are located that apply to you. Please note that exercising certain of these rights may affect your ability to use some or all of the Services.
The right to withdraw your consent for Zea to process your personal data at any time;
The right to have your personal data erased from Zea’s records (for more information on that point, please read through the information at the following link: Delete profile information from Zea;
The right to access your personal data and any relevant information around its processing and use;
The right to have a copy of your personal data given to you in an easy-to-read format so that you can transfer it to any data controller or data processor, as those terms are defined in the GDPR;
The right to have your personal data corrected or updated if you believe it is inaccurate or out of date;
The right to opt out of marketing communications we send you, at any time;
The right to know whether Zea sells or shares your personal data (and if so, who gets it). Please refer to that information elsewhere in this Policy, though you can contact our Privacy Officer if you need additional information or clarifications;
The right to restrict the processing of your personal data if it is inaccurate or if our processing or use of it is against the law; and
The right to refuse any marketing or advertising targeted at you by Zea.
If you wish to exercise any of these rights, please contact our Privacy Officer at the contact information above, or refer to certain relevant sections further in this Policy.
Zea limits the amount of personal data we collect to what is necessary and appropriate for the identified purposes. We will not use or disclose your personal data for purposes other than those for which it was collected, except with your consent or as permitted or required by applicable law.
In the table below, please find all the personal data we may collect from you directly, what we use it for, and the legal basis under the GDPR for us having and processing this personal data. Under PIPEDA and the Quebec Privacy Act, the legal basis is your informed consent, and by submitting this personal data to us you acknowledge having granted this consent to Zea.
Email address and, optionally, your real first name, last name, job title, and the company that you work for
Credit card holder name, billing address, credit card number, expiration date, and CVV/CVC number
Any personal data submitted via the Website’s chat function(s) or Slack; the email address associated with your Slack account
To communicate with you
To communicate with you about your account; to allow you to log in to your account; to manage your Software access
To process your payments of the SaaS Fees
To communicate with you and to respond to your inquiry
Your consent in giving us this information
Your consent in giving us this information
Performance of a contract between you and us
Your consent in giving us this information
Zea does not collect personal data about you from third parties. However, to the extent that advertising and analytics identifiers are generated from third parties, these may be considered personal data collected from third parties, and you can find details about that further below in this Policy.
We do not collect any of what the GDPR considers sensitive personal data (such as health data or data about your racial or ethnic origin) from you when you use the Services, unless you voluntarily submit it to us, which we encourage you not to do.
We routinely share some of your personal data with certain types of third parties who are identified in the table further below in this section. Some of these third-party recipients may be based outside your home jurisdiction. If you are in the European Economic Area or the U.K. — please see the “Transfer of Your Personal Data Outside of the European Economic Area” further down in this Policy for more information, including on how we safeguard your personal data when this occurs.
We will never share your personal data with other third parties except under these circumstances. We do not sell or rent your personal data to any third party for direct marketing purposes or any other purpose.
Account Information (including your IP address)
Analytics identifiers and IP address
Payment processing companies, specifically Stripe
Send you emails on our behalf, as further detailed in the Email Communications section below
Store it and manage it, so that you can access your account to use the Software and for other account functions
Billing Process your payments of the SaaS Fees
Operate the chat function(s) on the Website and allow us to communicate with one another using Slack
Show you ads for Zea and the Services when you are on the internet, as further detailed in the Zea Advertising section below
Provide us with analytics as to how the Services are used, as further detailed in the Limited Gathering of Information section below
Zea manages our mailing list internally. We use Firebase, HubSpot, Mailgun and Sendinblue to send out marketing and promotional emails and emails related to various Services functions, Stripe to send out emails related to your payments and HelpScout to answer User and Website visitor questions (Firebase, Hubspot, Mailgun, Sendinblue. Stripe and HelpScout, collectively, the “Email Service Providers”). Personal data (your email address) is transferred to the Email Service Providers in order to have emails sent out properly. Your personal data is only used to send out emails; the Email Service Providers do not use this personal data for any other purpose, and will not transfer or sell your personal data to any other third party. Zea also uses your email address for retargeting advertising, as described in the next section of this Policy.
You may unsubscribe from Zea’s newsletter and promotional mailing list at any time, by following the link at the bottom of the Zea emails. Other types of emails, such as transactional, relational, and other emails related to your payment of SaaS Fees or your account will not have an opt-out option, as they are necessary for the use of the Services.
Zea’s practices with respect to its emails are designed to be compliant with anti-spam laws, including, but not limited to, the law unofficially called “CASL”, or Canada’s Anti-Spam Law (S.C. 2010, c. 23) and the American CAN-SPAM Act of 2003. If you believe you have received email in violation of these laws, please contact our Privacy Officer using the contact information further up in this Policy.
Zea is continuously evaluating and modifying our use of various advertising networks, which may change from time to time. In this section you will find all the advertising networks that Zea currently uses and instructions for opting out of them. You may also opt out or decline such advertising by refusing or deleting the appropriate cookie, as described further in this Policy. We will always update this Policy if we use additional advertising networks.
Generally, these ad networks work by delivering you advertisements that will be of particular interest to you when you use their websites, apps, or services, based on your browsing and activity history interacting with the Website and the Platform. Certain advertising networks use your email address that you submit to us to match your profile in order to better target the advertising to your preferences, called email retargeting.
The table below identifies the advertising networks we currently use, as well as links and instructions on opting out. By visiting the Website , using the Services or submitting your email address to us, you consent to our advertising to you in this manner, understanding that you can generally opt out any time, as provided for in the table below. If opting out, we also suggest clearing your browsing history and deleting your cookies.
Google AdWords and Display Network
Meta Pixel (Facebook)
Adjust your Ad Preferences settings while logged in to Facebook
Adjust your LinkedIn Ads preferences while logged in to LinkedIn
Using your Twitter settings, visit the "Personalization and data settings" and adjust the "Personalize ads" setting. See more on adjusting your Twitter privacy controls for personalized ads here
Adjust your Reddit ad settings while logged in to Reddit
Zea automatically collects certain information using the “Third-Party Analytics Programs” Google Analytics, HubSpot, FullStory, Hotjar and Userpilot to help us understand more about our Website visitors and Users and how they use the Website and the Platform, but none of this information identifies you personally, except via an alphanumeric string. For example, each time you visit the Website, we automatically collect (as applicable) your IP address, browser and computer or device type, access times, the web page from which you came, the web page(s) or content you access, and other related information. We use information collected in this manner only to better understand your needs and the needs of Website visitors and Users in the aggregate. Zea also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website, the specific pages visited on the Website, and the number of Users using the Platform with a view to introducing improvements to the Website, Platform, Services and our marketing activities.
Zea uses tracking technology (“cookies” and related technology such as tags, pixels and web beacons) on the Website. Cookies are small text files placed on your computer or device when you visit a website or use an internet-connected service, in order to track use of the site or service and to improve the user experience by storing certain data on your computer or device. By visiting the Website or using the Services, you agree to their use, but only if you consent to such use when visiting the Website for the first time and clicking OK on the cookie banner.
To facilitate online advertising, including email retargeting, as described above in this Policy;
To provide general internal and user analytics and usage metrics, to permit user journey mapping and to conduct research to improve the content of the Website using the Third-Party Analytics Programs as described above in this Policy;
To record your preferences;
To facilitate your use of your account when you are a logged-in User; and to assist in identifying possible fraudulent activities.
We have implemented very strict technical and organizational procedures for ensuring that, by default, only personal data which are necessary for each specific purpose of the processing are processed by us. These procedures prevent your personal data from being lost, used, or accessed in any unauthorized way. Examples of such procedures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and information technology practices.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory authority of a suspected data security breach where the Data Protection Laws require us to do so, and within the time frame required by the applicable Data Protection Law.
Zea uses only industry best practices (physical, electronic and procedural) in keeping any data collected (including personal data) secure. In addition, we use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the Website, and these third parties have been selected for their high standards of security, both electronic and physical.
All information, including personal data, when transferred via the Website is done with encryption using Secure Sockets Layer (“SSL”) or Transport Layer Security (“TLS”), robust security standards for internet data transfer. You can use your browser to check Zea’s valid SSL security certificate on the Website.
For our European and British users, we endeavour to keep your personal data inside the EEA or the U.K. (as applicable). However, some of our data processors (and Zea) are in other countries where your personal data may be transferred. However, these countries are limited to countries with particular circumstances that protect your data, specifically:
Canada. We will transfer personal data to our operations in Canada, but Canada has been determined to have an “adequate level of protection” for your personal data under European data protection law.
The United States. Your Personal Information is only transferred to companies in the United States who have confirmed to us they are GDPR-compliant and have signed the Standard Contractual Clauses.
You have the right to refuse to have your data transferred outside the EEA or the U.K. Please contact our Privacy Officer to make that request. Please note that making this request may prevent you from being able to use a portion or all of the Website or the Services.
If you are in the EEA or U.K., under the GDPR, you have the right to make a complaint to the appropriate supervisory authority. If you are not satisfied with the response received or the actions taken by our Privacy Officer, or if you would like to make a complaint directly about Zea’s data practices, we invite you to contact the supervisory authority in your country. For example, if you are in the U.K., you should contact the Information Commissioner’s Office who is the supervisory authority. You can reach them in a variety of ways, including by phone (0303 123 1113 in the UK) and mail (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF). If you are in France, you should contact the Commission Nationale de l'Informatique et des Libertés who is the supervisory authority there. Their contact information can be found here.
The full listing of all Data Protection Authorities (the supervisory authorities) across the EEA can be found here.
If you are in Canada and you are not satisfied with the response received or the actions taken by our Privacy Officer, you can make a complaint to the Office of the Privacy Commissioner of Canada. Instructions on how to do so can be found on their website. In Québec you can make a complaint to the Commission d’accès à l’information, with the instructions for contacting them on their website.
Your personal data will only be kept for as long as it is necessary for the purpose needed for that processing. For example, we will only retain your Account Information for as long as you seek to maintain your account on the Platform.
Zea does not use any automated decision-making processes in providing the Services.
The Services are not intended for children under the age of 13. We do not knowingly collect any Personal Information from a child under 13. If we become aware that we have inadvertently received Personal Information from a person under the age of 13 through the Services, we will delete such information from our records.
The date at the top of this page indicates when this Policy was last updated. Because Data Protection Laws are constantly evolving, every now and then we will have to update this Policy. You can always find the most updated version at this URL. If we make significant changes to the Policy, we will always post a notice on the Website, and if we have your email address, we will also email you to tell you the Policy has been updated, and what the important changes are.